JOIN OUR LODGE TEAM

Working closely with the Director of Lodge Operations, the Lodge Manager plays a key role in the planning and execution of guest services and supporting overall lodge operations. To effectively support Mica’s operations, the incumbent must develop and maintain effective channels of communication with senior management and have a comfortable working knowledge of Mica products and services, reservations and retail procedures, guest logistics and general lodge operations.

• Reports To: Director of  Lodge Operations
• Work Term: November 2024 –  April 2025

Take a leadership role in facilitating and coordinating guest services at Mica Lodge including guest recovery, staff and guest recognition and feedback, food and beverage program and service, massage and housekeeping standards.

• Coordinate guest orientation at the lodge, meet and greet and checkout procedures.
• Confirm special requests with reservations team and coordinate implementation.
• Maintain guest tabs and execute checkouts and cash out procedures.
• Ensure timely and effective communication of guest requirements and changes in tour/transfer details.
• Ensure housekeeping requirements and standards are consistently met with regular room checks
• Work directly with hospitality staff and kitchen to ensure food and beverage service is consistent and timely.
• Organize guest and staff departure from the lodge
• Communicate with logistics team on transfer day to minimize delays and provide updated information.
• Consistently maximize guest experience with value-added services including fireplaces, pre-ski preparations, après-ski activities and complimentary beverage program for all guests.

Coordinate overall lodge administration including an efficient inventory and transfer process for supplies and materials, staff accommodation, consistency in daily routines and regular communication with office staff.

• Hold daily meetings with lodge staff to review workplace safety concerns, guest satisfaction, staff concerns and daily priorities.
• Coordinate management meetings at the beginning of each tour.
• Collate and submit all orders to the office at the designated date and time.
• Assist with the completion of liquor and retail inventories as necessary.
• Work with Lead Guide to execute transfer day roles and responsibilities for all lodge and guiding staff.
• Assist with the pre-season set-up and post-season shut down

• While on shift, prepare timesheets for lodge staff and submit to Accounts Payable on designated payroll dates
• While on shift, prepare Staff Tabs and submit bi-weekly to Accounts Payable.
• While on shift, update Tips spreadsheet, after each tour worked and include with cash-out.
• While on shift, work with Lead Guide to coordinate staff skiing and implement safety procedures for staff on “time off” at the lodge.
• Provide input and assist with staff performance appraisals.
• Ensure good employee relations, morale and lines of communications are observed.

• Monitor the overall guest experience at the lodge and coordinate the recording and reporting of guest comments/requests and preferences.
• Ensure all tour summaries are completed and circulated to Mica distribution list following each tour. 

• Provide radio coverage in the afternoons in coordination with the Lodge Manager and other staff.
• Assist with lodge orientations for incoming new guests on transfer days, as directed by Lodge Manager.
• Participate in daily morning meetings with all lodge staff.
• Participate in staff training and scheduled departmental orientation sessions.
• Ensure good relations with guests, staff, and company contacts.
• Make recommendations on cleaning supplies and housekeeping process improvements if applicable.

• Competitive Day Rate 
• Gratuities